Re-opening: Keeping You Safe

Re-opening: Keeping You Safe

 

I am delighted to announce that we are now able to see patients for face to face appointments. Everything is in place to ensure your safety and we have reopened online bookings.

In line with our professional guidance, we can only see patients for whom an online appointment would not be sufficient. The evidence shows the remote appointments can be just as effective as face to face. Chris agrees (full Google review here).

“Rona’s service was clear, efficient and tailored to my needs. The follow up care has been equally impressive. I can confidently recommend her online service without reservation.”


New procedures

We cannot see patients who:

  • are experiencing symptoms of Covid-19
  • have tested positive for Covid-19 and are still undergoing isolation
  • or have been instructed to isolate due to contact with someone with Covid-19.

If you are at higher risk or are shielding, we can still see you, but we want to make it as safe as possible for you, so please call us and we will discuss your circumstances and arrange the most suitable appointment for you (typically first thing when the treatment room hasn’t been used for a while).

Screening Call

We will call you the day before you appointment to assess your suitability for a face to face appointment and to run through some Covid-19 screening questions. If we are not able to complete the screening process, we will not be able to see you in clinic. Please note you may be called from a withheld number.

Hygiene Measures and PPE

As I am sure you can imagine, we have strict hygiene measures in place and we will be wearing personal protective equipment (PPE) – a mask, apron and gloves and we will provide you with a mask to wear whilst you are in clinic. We are allowing additional time between appointments for cleaning and ventilation and have staggered appointment times with Carole the podiatrist who also works in the clinic to ensure social distancing.

There are more detailed instructions in the booking confirmation and reminder emails. Please take the time to read and follow these instructions. Your cooperation is very much appreciated.

Hours

Initially, I will be working 8am-3pm on Tuesdays and Thursdays and Katherine will be working 8am-3pm on Fridays. We hope to return to our normal hours soon, subject to demand. As always, if you need an appointment at a different time, please get in touch.

Fees

We have increased our fee for returning patients to £45 to help cover our increased costs.

If you have any queries or concerns, then please call us so that we can talk you through our procedures in more detail. For any of you with lockdown insomnia, you can click on the links to read our full reopening policies and risk assessment.

A huge thank you to all our patients for their support during these times. We can’t wait to see you.