1 – Wimborne Osteopathic Clinic, based at 11 Leigh Road, Wimborne, Dorset, BH21 1AB which hereafter for the purposes of this Privacy Notice will be referred to as WOC, is pleased to provide the following information:

2 – Who we are
WOC diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The practice also offers medical acupuncture and Pilates, about which our staff will be pleased to provide more details.

3 – Personal Data
a) For the purposes of providing treatment, WOC may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. WOC needs to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and WOC’s agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.

b) For marketing purposes, WOC may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.

c) In making initial contact with the practice you consent to WOC maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. WOC may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. WOC do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.

d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.

e) WOC’s website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. WordPress.org uses cookies to help WOC to identify and track visitors and their website access preferences. WOC’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using WOC’s website.

f) WOC will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

4 – Legal basis for processing any personal data

When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation – ie the law):

a) We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

b) We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.

c) We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.

d) Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or practice news. You may withdraw this consent at any time – just let us know by any convenient method.

5 – Legitimate interests pursued by WOC
To promote treatments for patients with all types of health problems indicated for osteopathic care including liaising with other healthcare professionals.

6 – Consent
Through agreeing to this privacy notice you are consenting to WOC processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure
WOC will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although for data storage purposes it may be handled by pre- vetted staff who have all signed an integrity and confidentiality agreement. WOC will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 – Retention Policy
WOC will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. Records concerning minors who have received treatment will be retained until the child has reached the age of 25. After this period, you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need further treatment at some future date.

9 – Data storage
Data will only be stored outside of the EEA if the company processing that data has demonstrated compliance with GDPR.

13 – Complaints
In the event that you wish to make a complaint about how your personal data is being processed by WOC you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Rona Jones, Wimborne Osteopathic Clinic 11 Leigh Road, Wimborne, Dorset BH21 1AB Telephone +44 (0)1202 888439 or email: info@wimborne-osteopath.co.uk

ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/

Wimborne Osteopathic Clinic Limited is registered in England & Wales. Registered No:10943412 Registered Address: 7&8 Church Street, Wimborne BH21 1JH