This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.
1 – Wimborne Osteopathic Clinic, based at 11 Leigh Road, Wimborne, Dorset, BH21 1AB which hereafter for the purposes of this Privacy Notice will be referred to as WOC, is pleased to provide the following information:
2 – Who we are
WOC diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The practice also offers medical acupuncture and Pilates, about which our staff will be pleased to provide more details.
3 – Personal Data
a) For the purposes of providing treatment, WOC may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. WOC needs to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and WOC’s agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare
b) For marketing purposes, WOC may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the
c) In making initial contact with the practice you consent to WOC maintaining a marketing dialogue with you until you either
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to,
f) WOC will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.
4 – Legal basis for processing any personal data
When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation – ie the law):
a) We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
b) We have a “Legitimate Interest” in collecting that
c) We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
d) Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or practice news. You may withdraw this consent at any time – just let us know by any convenient method.
5 – Legitimate interests pursued by WOC
To promote treatments for patients with all types of health problems indicated for osteopathic care including liaising with other healthcare professionals.
6 – Consent
Through agreeing to this privacy notice you are consenting to WOC processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.
7 – Disclosure
WOC will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although for data storage purposes it may be handled by pre- vetted staff who have all signed an integrity and confidentiality agreement. WOC will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.
8 – Retention Policy
WOC will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. Records concerning minors who have received treatment will be retained until the child has reached the age of 25. After this period, you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need further treatment at some future date.
9 – Data storage
Data will only be stored outside of the EEA if the company processing that data has demonstrated compliance with GDPR.
10 – Your rights as a data subject
At any point whilst WOC are in possession of, or processing your personal data, all data subjects have the following rights:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurateor incomplete.
- Right to be forgotten – in certain
circumstancesyou can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that WOC refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your
11 – You can request the following information:
- Identity and the contact details of the person or organisation (WOC) that has determined how and why to process your data.
- Contact details of the data protection officer, where applicable.
- The purpose of the processing as well as the legal basis for processing.
- If the processing is based on the legitimate interests of Osteopaths and information about these interests.
- The categories of personal data collected, stored and processed.
- Recipient(s) or categories of recipients that the data is/will be disclosed to.
- How long the data will be stored.
- Details of your rights to correct, erasure, restrict or object to such processing.
- Information about your right to withdraw consent at any time.
- How to lodge a complaint with the supervisory authority (ICO).
- Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
- The source of personal data if it wasn’t collected directly from you.
- Any details and information
ofautomated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
12 – To access what personal data is held, identification will be required
WOC will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If WOC is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to firstname.lastname@example.org or by phoning +44 (0)1202 888439 or writing to us at the address below. Please download the Data Subject Request Form PDF to request information.
13 – Complaints
In the event that you wish to make a complaint about how your personal data is being processed by
The details for each of these contacts are:
Wimborne Osteopathic Clinic Limited is registered in England & Wales. Registered No:10943412 Registered Address: 7&8 Church Street, Wimborne BH21 1JH
What Patients say:
“…whatever my body “throws” at Rona she is able to give a precise and reliable diagnosis, followed by appropriate treatment…”
Amanda Ivens-Smith, Downton
“Rona was very welcoming and I felt relaxed in her company. I had a very good experience and felt good
Lynne Tuley, Ferndown
“I would definitely recommend Wimborne Osteopathic Clinic and have done so because of the friendly, efficient understanding approach and the significant improvements felt after the treatments received.”
Sarah Derwish, Merley
What should you do next?
Click the button below to book a consultation as soon as possible or call us on 01202 888439 and we will be happy to advise you on your next steps.
|Monday||1:30pm - 8:00pm|
|Tuesday||9:30am - 3:00pm|
|Wednesday||3:30pm - 8:00pm|
|Thursday||8:30am - 3:00pm|
|Friday||8:30am - 4:00pm|
Appointments are available at other times by arrangement. Please contact us for further details.